TMAD APP FAQ

If you’re seeing a message that your phone number is already in use, it may already be connected to another Rewards account.

To double-check your points added to your account, open your app and select “More” at the bottom of the screen, then select “History”.

If you clicked redeem by accident, never fear! Your offer is still in your account and will reappear at the end of that hour.

Redeem Online: add the offer’s qualifying items to your cart and proceed to “Make a Payment” then select “Redeem” and select the offer you would like to redeem.

Redeem In-Shop: Open the app. Click on “Rewards” on the bottom menu if you’re not already on that screen. Click “Redeem Rewards” then scroll through your available offers. Or, the cashier can look up your available rewards with your email or phone number, then apply them during your purchase.

Please contact the shop immediately to cancel your order and then reach out to [email protected].

You can split a payment between multiple credit cards or gift cards or a combination of payment methods. In the app, on the Payment Method screen, look for Split Payment to the right of Select a method of payment. Toggle the Split Payment option to the right, then select or add your first form of payment. You can then select “tap to edit” to change the amount you’d like charged to that card or gift card. Your remaining balance will be shown at the very bottom. Then add the next new payment option to cover the reminder or select your already saved method of payment to do the same.